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Bringing your pet to see us |
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539 Queensferry Road
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Contents:Arriving at the Centre We have a private car park for your convenience. If you are apprehensive about turning right across the Queensferry Road, please refer to the location map on the website. You will see that you can utilise the side roads to enable you to make a left turn into the car park. Please park in one of the marked bays against the picket fence on the right hand side as you look towards the surgery. If you, a member of your party, or your pet has difficulty walking, please drive right up the ramp so that you have an easy walk in to the front door. We are happy to assist owners to and from their cars with pets, prams and purchases. Please ask. Even if you are the only caller at the time of your arrival, please do not obstruct the turning area Important Please help us to help you! We would ask that you bring your dog on a lead and we can lend you one if required. Not only could your dog escape from you whilst in the car park or waiting room, it helps prevent a clash with another dog already in the waiting room and saves distress to cats and other smaller pets who may be easily startled and considerably upset by the unwanted intrusion. We would ask that your dog is clean and dry, on arrival. It is not a pleasant task to examine a dirty dog and lesions on the skin can easily be missed, due to a matted coat. Also, clean dogs help keep the surgery fresh and clean for the enjoyment of the following patients and saves us using some of your consultation time cleaning the rooms for the next patient. Please save the run through the park or a swim in the sea as an "after vet treat". Please do not be embarrassed if your pet passes faeces in the car park but do let us know so that we might clear the mess away for you. We would however be grateful for your close attention to prevent urine marking inside the waiting room and consulting room which has proven an expensive experience for us in terms of damaged foods and shop products.
We would ask that you bring your cat in a basket, box or on a harness, so that he or she cannot escape if startled. We assure you that a frightened cat can run and climb better than any human!. We are happy to lend you a basket for your visit if you ask at reception.
Owners of Rabbits and Small Mammals. Please bring your pet on a lead and harness (if appropriate) or in a small secure box or carton without sawdust, hay, or shavings. Bedding material almost invariably becomes scattered removing and replacing small mammals in their baskets and we do not wish to use some of your consultation time sweeping up, when it is better spent attending your pet.
Arranging Appointments and Ordering Prescriptions and Supplies Monday to FridayReception is open 8am. to 7pm. Please phone at any time of the working day to arrange an appointment, although it is always better to phone as early as you can, especially if you wish to attend the same day. This will give you the best chance of an appointment with your preferred vet at a time best suited to your schedule. We book appointments from 9am in the morning and the morning time is shared between appointments and the day's surgery cases. After lunch we generally book from 3pm. onwards. If you are able to take an appointment between 3pm. and 4pm. you can take advantage of our "off peak" discount on vaccination and routine consultations. In 2004 we added a small supplement of £1 to the consultation and other service fees from 6pm weekdays and on Saturday mornings and most Bank Holidays to allow us to supplement the nurses wages for working these less desirable hours. SaturdaysReception is open from 8.30am to 1pm, with appointments booked from 9am until 11am with urgent and emergency appointments until 11.40am. Please phone early on Saturday if you wish to come on the day so that we can accommodate you. On most Bank HolidaysReception is open from 8.30am to 5.30pm with consultations booked from 9am. There is no off peak discount on a Bank Holiday and all consultations are subject to the £1 premium. We have a limited availability over the Christmas and New Year holiday periods and information may be obtained by viewing our website on www.oaktreevet.co.uk listening to the phone messages, viewing the seasonal notice on the front door or by speaking with us during working hours. Urgent Case Surgeries at Weekends On Sunday mornings, we have what we call an urgent case surgery. Both a veterinary surgeon and a veterinary nurse return to the surgery at 10.30am to open the surgery for 30 minutes to see any pets who have problems best attended to before the next routine surgery. If you're a registered client you may arrive, promptly, at 10.30am and we shall examine and treat your pet. If you are not registered with us please telephone, promptly, at 10.30am for advice and please be ready to come immediately, if instructed. Our agreement with the emergency service means we are unable to provide weekend attention for clients registered with other practices in Edinburgh. Please see the Emergency Attention Section for further details. The consultation fee for this service in 2009 for a new condition is £50.95 including VAT, plus treatment, to contribute towards the additional time and travel involved in us returning to the centre. There is a minimum charge of £29.95 including VAT, for a condition already under treatment and applicable to all species but the cost involved is less than half the cost of an emergency attention. We make no restriction on the type of cases seen and we are happy to offer our clients general advice at these times and the waiting room shop is open for all sales. Many clients take advantage of these sessions for the collection of pre ordered food. Please look in the Food section for more details. Please Note that we now limit the time of answering the telephone to between 10.30 and 10.45am, as a result of an increased number of calls just before closing time at 11am resulting in staff having an unnecessary wait, beyond our closing time, for clients to arrive. If you are unable to be here promptly during the session, we do reserve the right to make a full out of hours consultation charge, currently £101.90 including VAT plus treatment to cover the additional staff time. We have found this a popular service and encourage you not to feel awkward about taking advantage of it. For Treatment or advice out with the above hours, please follow the link to our emergency page.
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write to us at:
(0131) 539 7539
(0131) 539 7540
